SELLER OFFERKES 500/month for 6 monthsThen KES 2,000/month
bizzsocial

BIZZ SOCIAL · APP

Terms of Service

These terms are the agreement between you and Bizz Social (“Bizz”, “we”) for using the Bizz Social app. By ticking the box when you sign up, you agree to them and to our Privacy Policy. If you don’t agree, don’t use the app.

Bizz Social app · Version 1.0
  • A marketplace where sellers show products in short videos, live streams and stores, and buyers order from them.
  • Bizz is not the seller. Each sale is between the buyer and the seller.
  • Bizz never holds money from a sale, never charges a card at checkout, and never pays sellers out. Buyers pay sellers directly on M-Pesa after receiving their goods.
  • Bizz charges sellers only for the Bizz Pro subscription and optional boosts. We take no commission on sales.
  • You must be 18 or older.
  • One account per person. The same account buys and sells.
  • Anyone can browse without an account. Buying, selling, messaging and commenting need one.
  • Sign up with a phone number you own. We verify it with a code sent on WhatsApp.
  • Keep your details accurate, and keep your phone, codes and password secure. You’re responsible for what happens on your account.
  • Never share a sign-in code or your M-Pesa PIN. Bizz will never ask for them.
  • If you think someone else is using your account, contact support straight away.
  1. Placing an order reserves the item. The seller has 24 hours to accept it, or it is cancelled automatically.
  2. Before you order, check the price, delivery charge, any offer, and the seller’s returns policy. The app works out the total. If the price changes before you place the order, we ask you to confirm the new total.
  3. The seller decides where they deliver, what delivery costs, and whether you can collect.
  4. When the goods reach you, confirm receipt in the app, then pay the seller directly on M-Pesa.
  5. If you haven’t paid 72 hours after receipt, the order is marked overdue, you get reminders, and your buyer record shows it.
  6. You can cancel before the seller accepts. After that, you can request cancellation. If the seller doesn’t answer within 30 minutes, the request is approved automatically.
  7. You can’t buy from your own store.
  8. You can review a seller only after a completed order. Reviews must be honest and about your own experience.

Returns and refunds. Each seller sets their own returns policy, shown on their store. A seller’s policy doesn’t take away your rights under Kenyan consumer law, including for faulty goods or goods that differ from their description. Refunds come directly from the seller. Bizz can’t refund you, because we never hold the money.

  1. Apply in the app. We verify who you are: legal name, date of birth, national ID number, ID photos, a selfie taken with your camera, and a verified email.
  2. We review every application and may decline one.
  3. You pay nothing until you’re approved. Then you subscribe to Bizz Pro to open your store.
  4. Bizz Pro. Prices are shown in the app before you pay, and you pay on M-Pesa. Nothing is charged automatically: every payment is one you approve. If you don’t renew, your store has a 5-day grace period. After that, your store and selling dashboard pause, but existing orders can still be completed. Renewing restores your store.
  5. Boosts are optional paid promotions, separate from Bizz Pro. Rates are shown before you pay.
  6. Buyers pay you directly. You’re responsible for your own taxes, licences and permits.
  7. What you agree to do:
    • List only items you have and are allowed to sell, with honest descriptions, real photos and correct prices.
    • Honour the price, offer, delivery charge and returns policy shown when the order was placed.
    • Accept or reject orders within 24 hours, ship promptly, and answer cancellation requests.
    • Keep your store location and payment details accurate.
  8. Your trust details. Ratings, on-time shipping and reply times are worked out from your real orders and shown to buyers. An ignored cancellation request counts towards your reply time.
  9. Offers. You can run a multi-buy offer (“Buy N for KES P”) on a product, and live offers during a live sale. An offer applies as shown when the order is placed.
  10. Live recordings. After a live ends, its recording appears in feeds for 30 minutes. You keep up to 3 recordings, and can delete them.
  • You own what you post. You give Bizz a non-exclusive, royalty-free licence to store, process, show and promote it in the app and to promote Bizz Social, for as long as it is on Bizz.
  • Post only what you have the right to post.
  • Videos may show the Bizz Social watermark.
  • Sellers choose who can comment on their store’s videos.

Don’t:

  • sell, show or ask for anything on the prohibited list below, or anything illegal in Kenya;
  • post content that is misleading, sexual, violent, hateful or harassing, or that invades someone’s privacy;
  • pretend to be another person or business;
  • fake orders, reviews, likes or views;
  • scam people, or ask for codes, PINs or payments beyond what the order shows;
  • copy, scrape, reverse-engineer, overload or disrupt the app.
  • Weapons, ammunition and explosives
  • Drugs and drug equipment, and prescription-only medicines
  • Alcohol and tobacco products
  • Counterfeit or stolen goods
  • Wildlife products and protected species
  • Adult content and sexual services
  • Hazardous chemicals
  • Personal data, accounts, or SIM cards registered to someone else
  • Gambling and financial products
  • Anything that needs a licence you don’t hold
  • Report a video, comment, store or person from the app. We review every report. When a video is reported, its owner is told why, never who reported it.
  • We may remove content that breaks these terms. A removed video is locked so it can’t be posted again.
  • You can block someone, except someone you have an order in progress with.
  • Raise a problem from the order in the app. Bizz records it and tells the other side, and the buyer and seller resolve it directly.
  • For fraud, safety concerns or an unresolved dispute, email complaints@bizzsocial.africa with the order number, what happened, and the outcome you want.
  • We may warn, restrict or suspend an account, but we can’t pay or refund either side.
  • We may limit, suspend or close an account that breaks these terms, puts people at risk, or where the law requires it. We tell you why, unless the law or someone’s safety prevents it.
  • You can delete your account at any time in the app, once your open orders and complaints are closed. A deleted account can’t be restored. See Delete your account.
  • We provide the app as it is. We work to keep it running, but can’t promise it will never fail.
  • We’re not responsible for the goods, their delivery, or payments between buyers and sellers. Seller checks reduce risk but don’t guarantee every sale.
  • Nothing in these terms limits your rights under the Consumer Protection Act, 2012 or other Kenyan law.

When we change these terms we update the version above. We tell you in the app before an important change takes effect. If you keep using Bizz after that, you accept the new terms.

Kenyan law governs these terms. Disputes go to the courts of Kenya.

Support: support@bizzsocial.africa · WhatsApp +254 711 883 597 · Complaints: complaints@bizzsocial.africa · Legal: legal@bizzsocial.africa · Bizz Social