Shopping & selling
questions.

Bizz Social is intended for adults aged 18 and over.

Bizz Social is a Kenyan marketplace for discovering products through short videos and live streams. Explore Fashion & Apparel, Footwear, Beauty & Cosmetics, Electronics, Home & Living, Health & Wellness, Kids & Baby, Sports & Outdoors and Arts & Crafts.

The Google Play and App Store releases are coming soon. Join the waitlist and we will email you a download link when the app is ready.

After you receive it. Choose delivery or collection where the seller offers it, confirm that the goods reached you, then pay the seller directly on M-Pesa. Check the seller’s delivery charges before placing your order.

Registration, browsing and buying are free. You pay for your products and any delivery charge set by the seller. The Bizz Pro subscription is for selling, not shopping.

New sellers can start Bizz Pro at KES 500/month for your first 6 months. From month 7: KES 2,000/month. That is KES 3,000 across six monthly payments. The standard yearly plan is KES 20,000. The introductory offer applies to monthly subscriptions. Both plans include the same selling tools, with 0% commission on product sales. Subscribe only after seller approval. Optional boosts cost extra; check their current rates in the app.

Yes. Use live sale campaigns to present products, answer questions and explain bundle offers as viewers shop. For example, two items at KES 300 each could be offered together for KES 500, saving KES 100. This is an illustrative offer, not a current listing. Make eligible products, offer dates, available stock and delivery charges clear.

Yes. Boost your videos and products to help reach customers beyond your community. These are optional paid promotions, separate from your Bizz Pro subscription. Promotional credits can help cover the cost. Check current rates and available options in the app before paying.

Sellers can present offers during live sales. Check which products and quantities qualify, the bundle total, the stated saving, offer dates and any delivery charge before ordering. Offers depend on the seller and available stock. You still pay the seller directly on M-Pesa after receiving your goods.

No. Create your account in the app, complete the seller verification process, and wait for approval. Only then do you subscribe and open your shop.

No. Bizz is designed for any town in Kenya. Nearby discovery uses your location to help you find sellers closer to you. Nairobi in the app tour is an example.

Sellers must pass identity and business checks before listing products. Buyers can view seller information and reviews from completed orders. Checks help you make an informed choice; they are not a guarantee of every transaction.

No. Online-only sellers can offer delivery. If you have a physical shop, you can also offer collection and let buyers choose an available collection window.

Check the seller’s voluntary returns terms and raise problems from your order. A seller’s policy does not remove your rights under applicable consumer law, including where goods are faulty or materially different from their description. Product refunds come directly from the seller. Contact complaints@bizzsocial.africa for a dispute or safety escalation; Bizz does not hold buyer or seller funds.

The buyer pays directly to your M-Pesa number, Buy Goods till or Pochi la Biashara after confirming receipt. Your product payments do not pass through Bizz, and there is no Bizz payout schedule.

Yes. One account does both. You can apply to activate selling within the same account you use to shop.

The order remains unpaid, reminders and overdue status apply, and the buyer’s trust record is affected. Bizz never holds transaction money, so it cannot reimburse you from an escrow fund.

Your store has a five-day grace period. After that, the shop and selling dashboard pause, while existing orders remain workable. Renewing restores your store.