Seller checks come first.
Before listing products, sellers complete identity and business checks. Their shop shows the checks they have passed. Verification is not a guarantee of every item or transaction.
SHOPPING SAFETY
Know who you buy from.
Know how it works.
Check seller information, delivery charges and returns terms before ordering.
Payment comes after receipt.
When the goods are in your hands, confirm receipt and pay the seller directly on M-Pesa. Bizz does not collect, hold or release your product payment.
An order has a record.
Product details, your order and reviews from completed purchases help you make an informed decision. Ask the seller about anything unclear before ordering.
Returns go through your order.
Check the seller’s delivery and voluntary returns terms before ordering. If goods are faulty, unsafe or materially different from their description, raise the issue from your order. A seller’s policy does not remove your rights under applicable consumer law. Product refunds come directly from the seller.
Report a problem.
For a dispute, suspected fraud, harassment or unsafe goods, include the order reference or exact content link, a short description and the outcome you are seeking when you contact our complaints team.
Share only relevant evidence. Never send a password, one-time code, M-Pesa PIN or identity-document image in an initial email.
For copyright or DMCA notices and data privacy questions, email legal@bizzsocial.africa. Identify the content or account concerned without sharing unnecessary personal information.