BIZZ SOCIAL · ACCOUNT
Delete your Bizz Social account
You can delete your Bizz Social account in the app, or ask us to delete it without opening the app. Deletion is permanent and can’t be undone.
Bizz Social app · Account deletionDelete it in the app
- Open Bizz Social and go to your Profile.
- Under Privacy & Security, tap Your Data.
- Tap Delete account.
- Type DELETE and confirm.
You’re signed out on every device straight away.
Ask us to delete it
If you can’t use the app, ask us in one of these ways:
- WhatsApp +254 711 883 597 from the phone number on your account, or
- email support@bizzsocial.africa from the email address on your account.
Write “Delete my Bizz Social account” and include your username. We may ask you to confirm it’s you. We complete requests within 14 days.
Before you delete
- Finish open orders and close any open complaint. Deletion waits until they’re done, and the app shows which ones are in the way.
- Get a copy of your data from Your Data, if you want one.
- Sellers: Bizz Pro never renews by itself, so there’s nothing to cancel.
What is deleted
| What | Details |
|---|---|
| Your profile | Name, username, photos, bio and location are removed. Anything left shows as “Deleted account”. |
| Contact details | Your phone number and email address |
| Addresses and lists | Saved addresses, saved items, follows and blocks |
| Notifications | Your notifications and notification settings |
| Your activity | Everything recorded to personalise your feed |
| Message keys | Your encryption keys and their backup, so messages sent to you can never be opened again |
| Seller verification | Your ID number, ID photos and selfie, unless the law requires us to keep them |
| Photos and videos | Your product photos and uploaded videos |
| Sign-in | Your password and every session. The account can never sign in again. |
What we keep, and why
| What | Why | How long |
|---|---|---|
| Past orders | They are also the other party’s record of the sale. Your name is removed from your profile, but each delivery order keeps the name, phone and address you entered for it. | As long as needed for those records |
| Reviews and comments | They are part of sellers’ trust records and conversations. They show as “Deleted account”. | As long as they remain on Bizz |
| Likes and views | They count towards totals that sellers see, and don’t show who you are. | As long as the item remains |
| Messages you sent | They are sealed to the people you sent them to, and stay in their inbox. | As long as their inbox keeps them |
| Your phone number, internally | Only to recognise the number if it’s used again, so a new account starts fresh. It is shown nowhere. | Until someone registers that number again |
| Anything under a legal hold | Where the law or an investigation requires it | Until the hold ends |
| Backups | Deleted data rolls out of our backups automatically. | Until they are overwritten |
After deletion
- A deleted account can’t be restored.
- Your phone number can be used to create a brand-new account, which starts empty.
Questions: support@bizzsocial.africa · Privacy requests: legal@bizzsocial.africa · Full details: Privacy Policy